What will you learn in this short course?


You will get the benefit of my 35+ years of experience in solving quality problems in manufacturing. I introduce concepts and ideas that you probably haven't heard of or considered before. You will understand what makes manufacturing so complex and why some problems are difficult to solve and root causes are elusive.

You will learn to approach problem solving like a detective approaches solving a crime. The approach is to look for clues and there are several methods for generating clues that are not commonly known.



Chris Butterworth, MBB, CMQ/OE, CQE, CRE


I have worked in Quality Control in Manufacturing for all of my career. I started out as an inspector in a heat treating company when I was a teenager. As with many people, my first job set the path forward. I have worked in many manufacturing companies including foods, batteries, medical devices, plastics and tools. I have managed the implementation and maintenance of Quality Management Systems including AQAP-1, ISO 9001, ISO 13485 and ISO 17025.

But the best part of my job was solving difficult problems. So as I acquired ASQ certifications (CQE was first) and learned new techniques, I was able to solve tougher problems.

I was introduced to Six Sigma in the late 1980s and knew that this was a body of knowledge worth knowing. I ended up gaining a Black Belt certification. After many projects and millions of dollars in savings and also training hundreds of Green and Black belts, I qualified for and passed the ASQ Master Black Belt. I was the first in Canada and 13th overall. Today, there are just under 200 ASQ MBBs worldwide.

I've lead many projects and each time I solved a tough problem I would reflect on the techniques that worked. This is what you will get from my course: the best techniques from an experienced guy with plenty of examples from manufacturing.



Experience and qualifications



I am an ASQ certified Master Black Belt and an instructor for Lean, Six Sigma, and Quality Management courses at the British Columbia Institute of Technology.

My work covers over 35 years in manufacturing where I have been employed in Quality Management and Six Sigma leadership roles.

My experience:

  • 35 years in manufacturing plastics, automotive, medical devices, batteries, power tools, consumer electronics, and food products.

Professional Certifications:

  • ASQ certifications: MBB, CQE, CRE, CMQ/OE, CSSBB
  • Graduate Certificate in Data Analysis and Applied Statistics from Colorado State University.
  • Diploma of Technology from BCIT in Quality Management.










Course Curriculum


  Introduction
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  About the Instructor
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  Manufacturing is Complex
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  Cost of Poor Quality
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  Generating Knowledge
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  Generating Clues
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  Patterns in Manufacturing Processes
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  Next Steps for You
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Enrolment